User Accounts

PART 1: User Account and Database Access

Existing HAAL users can be added to one or more ShipperXL systems.
To do this, directly add them to a role in your database HAAL by adding their email address to the role.
Proceed to PART 2 below.
For new users, the user can self-register by clicking this link: https://portal.hurkin.com/haal/Register.aspx?app=SHP
The user needs to enter your database code
The user is sent a validation email, which allows them to set their password
Owners of the requested database will be notified of the request and provided a link to manage the user's assigned roles.

PART 2: Company Access / Related Parties

Once the user is granted access to a role in your database, they will receive an “Access Granted” email.
When the user first logs into Shipper a Party record is created automatically.
Make sure to update the "related parties" for access to appropriate data.

Important Note!

The user will have access to all records for the company you select. If you add them to the primary company record, they'll have access to everything. For vendors, customers, and other business parties you'll typically add them to the record for their own company and they will only have access to data that applies to them.

Below is an example of a user/individual party record as reference.

Troubleshooting

If you receive an error like "You do not have permission to Shipment XXXXXX because your user account is not affiliated with this record in any way." then you need to make sure that your user account is associated either with a shipper, forwarder, or the default company.

NEW PROCESS for Version 2026.1 and later

An Administrator logs in to ShipperXL and creates a Party record for the person (not company)
Make sure and set their Related Parties as shown in the image below.
After entering the email address, a link will appear:
- "Create HAAL Account" means they will need to create a password (within 30 minutes) and then you will receive an email with a link to grant them access to roles in your database
- "Manage HAAL Account" means the account already exists and you can then grant them access to roles in your database

Important Note!

The user will have access to all records for the company you select. If you add them to the primary company record, they'll have access to everything. For vendors, customers, and other business parties you'll typically add them to the record for their own company and they will only have access to data that applies to them.