Billing

How billing works

ShipperXL bills monthly, in arrears — you are invoiced after the period in which the usage occurred.

Charges are usage-based, so the amount changes month to month. Your invoice is calculated from active users, features used, documents generated, support provided, and other activity recorded in ShipperXL during the billing period, plus any fixed platform fee for some editions.

Invoices are generated automatically from your ShipperXL usage data and issued through QuickBooks Online. QuickBooks is the system of record for invoices, payments, and statements — ShipperXL is the system of record for the usage those charges are based on.

Ways to pay

1. The preferred method is via bank debit:

   • For US-based customers, that's ACH. There are no fees for these services.

• For Canada, that's PAD / ACSS, deducted in Canadian Dollars using last year's average exchange rate.

2. Major cards are also accepted. As fees increase, it's likely that there will be surcharges for card use.

3. Manual pay and Auto pay are both supported

4. Coming Soon: advanced payments, with invoices sent monthly against the credit

Autopay

Autopay charges your invoice automatically each month, so nothing needs to be paid by hand.

Enrolling. You enroll once, through a secure link we send you. You enter your bank details on the payment processor's page — ShipperXL never sees or stores your account or routing numbers. Completing enrollment authorizes recurring debits: an ACH authorization for US accounts, or a Pre-Authorized Debit agreement for Canadian accounts.

After enrollment. Every future invoice is debited automatically, whatever the amount. You still receive the invoice by email before the debit runs, so you always have advance notice of the amount.

Turning it off or changing banks. Email billing@hurkin.com. Changing bank accounts requires a new authorization — the old one cannot be transferred to a different account.

Payment timeline

You are responsible to provide funds by the due date on your invoice. Different methods have different timelines.

1. Cards are processed immediately. We post to our systems within an hour. AutoPay is withdrawn on the due date. 

2. Bank debit is processed 3 business days prior to the due date to allow it to withdraw from your account by the due date. We wait 3 more business days for settlement and your invoice will close as paid on time.

Failed and returned payments

A debit can fail for insufficient funds, a closed or changed account, or a bank-level block on debits. Banks can also return a debit after it appeared to settle.

If a payment fails or is returned, the invoice reopens and we contact your billing contact.

Past due accounts

Invoices more than 10 calendar days past the due date are subject one or more of the following:

• Reminders and notices

• Suspension of access to the system

• Late fees

• Reactivation fees

Suspension does not impact your data. Your data is kept safely available for at least 30 days.

Changes to your account

To make any changes to your account, whether that's your billing address or billing email address, contact us at billing@hurkin.com

Taxes

At this time, taxes are not collected on any of our services. However, there are some scenarios where sales taxes may be required in the future for customers in Washington State. You will be notified in advance if taxes will be levied.  

Common questions

Why is my invoice a different amount every month? Because charges follow your actual usage. Shipping more in a month raises the invoice; shipping less lowers it. The usage counts behind every line are shown on the invoice.

Can I pay from a Canadian bank account? Yes. Canadian customers pay by Pre-Authorized Debit against a Canadian bank account. It works the same as ACH does for US customers — same enrollment, same automatic collection.

Is autopay limited to a maximum invoice amount? No. Autopay charges the full invoice amount regardless of size.

My invoice says paid, but the money has not left my account yet. Why? Because settlement takes 2–5 business days after we initiate the debit. The invoice closes when funds settle; your bank may show the transaction as pending before that.

How do I dispute a charge? Email billing@hurkin.com before the due date with the invoice number and the line in question.

Last updated: August 2026